Contact

For product questions, help with your account, or feedback, email [email protected].

Product support

Tell us what you were trying to do, what happened, and the steps needed to reproduce it. Include your browser, the framework you use, and the affected Content Space or file path when relevant. Screenshots can help explain an editor or publication issue.

Do not send passwords, access tokens, or confidential repository content. You can describe the issue or share a reduced example instead.

Billing and refunds

For billing questions, include your organization name and the email associated with your purchase. Refund eligibility and request details are in our Refund Policy.

Privacy and company information

Use the same email for privacy requests, including questions about your data. See our Privacy Policy and Commercial Disclosure for the service operator and company details.

Prosefly is operated by Hsiaoming Ltd. (暁明株式会社).