Refund Policy

This policy applies to Prosefly purchases from Hsiaoming Ltd. (暁明株式会社). It supplements our Terms of Service. Prices, currency, and the purchased service period are shown at checkout. Mandatory rights under applicable law take priority over this policy.

Your first paid purchase

You can request a full refund within 14 calendar days of your organization’s first successful paid purchase. This applies to both monthly and annual purchases, including prepaid annual plans. Send the request within the 14-day period; it does not need to be processed before that period ends.

A later plan change or additional purchase does not restart the first-purchase refund window. There is no payment to refund for the free trial, and the trial does not automatically charge you.

Accidental subscription renewal

If a recurring subscription renews when you did not intend to continue, you can request a full refund of that renewal charge within 7 calendar days of the charge. Tell us that the renewal was unintended and whether you have already cancelled future renewal.

Cancelling a subscription alone does not submit a refund request. You can stop future renewal through Organization settings → Billing. Prepaid purchases do not automatically renew unless expressly stated at checkout.

Duplicate or incorrect charges

If you were charged twice for the same purchase, or a charge does not match the agreed checkout amount, contact us with the invoice or payment references. We will investigate and refund the duplicate or incorrect amount when the error is confirmed. These requests are not limited to the 14-day or 7-day windows above.

Other requests

Outside these cases, we review requests individually, taking account of the circumstances, service issues, and applicable law. We do not promise a refund for every unused period, plan change, or cancellation. Any prorated charge or credit displayed during a plan change is separate from a cash refund under this policy.

If we permanently discontinue paid service, we will address prepaid unused service in accordance with applicable law. This policy does not limit remedies for a defective service, unauthorized payment, or other circumstances where the law requires a refund or additional protection.

How to request a refund

Email [email protected] with:

• The email address associated with your account and the organization concerned.
• The invoice or payment reference, payment date, and amount.
• Whether the request concerns a first purchase, accidental renewal, duplicate or incorrect charge, or another issue.
• A short explanation, including whether you want future renewal cancelled.

An organization owner or authorized billing administrator should make the request. We may verify your authority and ask for information needed to identify the payment. Do not send passwords, verification codes, or full card details.

Refund processing and access

We will review your request and tell you the outcome by email. Approved refunds are normally returned to the original payment method through our payment provider. The time for funds to appear depends on the payment method, provider, and bank; issuing a refund does not guarantee immediate settlement.

A full refund removes the paid entitlement associated with the refunded purchase. Access may end or return to read-only mode, subject to any other valid entitlement. A partial refund does not necessarily change the service period; we will explain any adjustment when confirming it. We will also confirm the status of future renewal, which is separate from refunding a past charge.

Refunding or cancelling does not delete files already published to your Git repository. It does not itself delete your account or workspace. Export any working content and save media you need before losing paid access; hosted media remains subject to the service’s access, retention, and deletion controls.

Contact and changes

Questions about a charge or this policy can be sent to [email protected]. The operator is Hsiaoming Ltd. (暁明株式会社), 〒343-0828 日本埼玉県越谷市レイクタウン6-35-74.

We may update this policy for future purchases. Updates do not retroactively reduce the refund rights applicable to a purchase already made. The effective date appears above.

Related policies: Terms of Service and Privacy Policy.